Personal Trainer Certification
Personal Trainer CertificationPersonal Trainer CertificationPersonal Trainer Certification

Vision

 

To lead in the promotion and preservation of cultural heritage in ARMM and pave the way to long-lasting peace and sustainable socio-economic development.

Mission

 

To preserve and promote cultural heritage including the culture of peace in the Autonomous Region in Muslim Mindanao.

 

Performance Pledge

 

We, the officials and employees of the Bureau on Cultural Heritage – ARMM, pledge to:

Serve you promptly, efficiently and with utmost courtesy through our authorized personnel with proper identification from Monday to Friday, 8:00 a.m -5:00 p.m.

 

 

Contact Information

 

For inquiries, you may contact us at the Public Assistance/Complaints Desk:

 

Postal Address

Shariff Kabunsuan Cultural Complex, ARMM Compound, Cotabato City

Direct Line

(064) 421 - 1470

Fax Number

(064) 421 - 1470

Mobile

09268907777 or 09054862221

Email-Address

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

 

  

Frontline Service:Request for Installation of Ethnic Decorations

Clients:ARMM Offices

Requirements:Accomplished Request Form

Schedule of Availability of Service:Monday – Friday  8:00 AM – 5:00 PM

 Ramadhan Monday – Friday   7 :30 AM – 3:30 PM

Fees: None

Total Processing Time: 25 minutes

How to avail of the service:

Step No

Client Step

Agency/

LGU Action

Responsible Office/ Position

Location of Office

Maximum Duration of Step

1       

Secure and accomplish Request Form and Submit to Front Desk Officer

Receive, review and check the completeness of the accomplished Request Form

Front Desk Officer

Ground Floor

Front Desk (near entrance)

5  minutes

2       

Wait for Notice of approval/ disapproval

Endorse the RF to the Property Custodian to check the availability of schedule and materials to be used.

Front Desk Officer

Ground Floor

Administrative Division Services

5 minutes

 

If the schedule is found to be available, endorse the Request Form to Executive Director for approval.

Property Custodian - Designate

Ground Floor

Administrative Division Services

5 minutes

 

Upon Executive Director’s  approval, prepare the requested decorative materials.

Property Custodian - Designate

Ground Floor

Administrative Division Services

5 minutes

3       

Receive notice of approval/disapproval, including terms and conditions.

Inform the Client for the approval of the request including the terms and conditions.

Executive Assistant

Ground Floor

Administrative Division Services

5 minutes

End of Transaction

 


 

Frontline Service:Request for Kulintang Training Workshop for Children/Adults

Clients:ARMM Employees, Grade School Children and Out of School Youth

Requirements: Accomplished REGISTRATION FORM, with minimum of 15 enrollees

Schedule of Availability of Service:Monday – Friday  8:00 AM – 5:00 PM

 Ramadhan Monday – Friday   7 :30 AM – 3:30 PM

Fees:None

Total Processing Time: 20 minutes for the application; 1 hour actual training duration

How to avail of the service:

Step No

Client Step

Agency/

LGU Action

Responsible Office/ Position

Location of Office

Maximum Duration of Step

1       

Secure and accomplish Registration Form and Submit to Front Desk Officer

Receive, review and check the completeness of the accomplished Registration Form, and endorse it to the Kulintang Trainer.

Front Desk Officer

Ground Floor

Front Desk

(near the entrance)

5 minutes

2       

Wait for the notification.

Endorse the accomplished Registration Form to CAO III for validation and inclusion to the enrollees master’s list

Kulintang Trainer

Ground Floor

Administrative Division Services

5 minutes

3       

Receive notification of schedule

When the enrollees (minimum of 15) will be reached, they will be informed / notified through their contact number indicated in the Registration Form.

CAO III

2nd Floor

Cultural Revival and Promotion

10 minutes

4       

(On the specified schedule)

Attend the training orientation.

Conduct Training Orientation.

 

Kulintang Trainer

Ground Floor

Administrative Division Services

 

1 hour

End of Transaction

 

Frontline Service: Request for Theatrical Training Workshop for Children

Clients: Grade Schools and Out of School Youth

Requirements:

·         Accomplished REGISTRATION FORM, with minimum of 15 enrollees (Registration forms may be secured at Front Desk)

Schedule of Availability of Service:Monday – Friday  8:00 AM – 5:00 PM

 Ramadhan Monday – Friday   7 :30 AM – 3:30 PM

Fees: None

Total Processing Time: 15 minutes application; 1 hour actual training duration

How to avail of the service:

Step No

Client Step

Agency/

LGU Action

Responsible Office/ Position

Location of Office

Maximum Duration of Step

1       

Secure and accomplish Registration Form and Submit to Front Desk Officer

Receive, review and check the completeness of the accomplished Registration Form, and endorse it to the Training Officer.

Front Desk Officer - Designate

Ground Floor

Front Desk

5 minutes

 

 

Endorse the accomplished Registration Form to CAO III for inclusion to the official enrollee’s lists.

Front Desk Officer - Designate

Ground Floor

Front Desk

5 minutes

2       

Receive notification of schedule

File and Record the accomplished Registration Form,

When the enrollees (minimum of 15) will be reached, they will be informed / notified through their contact number indicated in the Registration Form.

CAO III - Designate

2nd Floor Cultural Revival and Promotion Division

10 minutes

3       

 

Attend the training orientation On the specified schedule.

 

Conduct Training Orientation

 

CAO III - Designate

 

Cultural Revival and Promotion Division

 

1 hour

End of Transaction


 


Procedure of filing complaints/feedback

Feedback and/or Complaints Form

 

Feedback Forms are available at the Front Desk

 

 
   

 
 

CLIENT FEEDBACK FORM

NAME:____________________________________________________________________________________

ADDRESS ________________________________________________________________________________

PHONE __________________________________________________________________________________

E-MAIL ADD. ___________________________________________________________________________

AGENCY/OFFICE ______________________________________________________________________

COMMENT OR COMPLIMENT? _______________________________________________________

WHAT IS YOUR COMPLAINT? ___________________________________________________________________________________________

____________________________________________________________________________________________

WHEN DID IT HAPPEN? _______________________________________________________________

WHAT WOULD YOU LIKE US TO DO? _________________________________________________

____________________________________________________________________________________________

SIGNATURE _____________________________________

DATE ____________________________________________

 

Would you like a written reply?

 

             YES             NO

 

 

 

 

 

 

 

 

 

 

 

 

 


                                                                                                                                                     

Please let us know how we have served you by doing any of the following:

Ø  Use the smileys provided and drop it to our suggestion box.

Ø  Send feedback/ complaints through our E-mail Address (This email address is being protected from spambots. You need JavaScript enabled to view it. ) or call us at telephone No. (064-421-1470/552-0028)

Ø  Talk to our OFFICER OF THE DAY.

 

 

 

 

Redress Mechanism

 

  1. In order to address promptly/properly the complaint file by the clients/costumers, a “Bilis Aksyon”  Team shall be formed to take immediate action of the complaint;

 

  1. The Bilis Aksyon Team shall be headed by the Executive Director of Bureau for Services with the following as his members:

 

2.1.        Chief of the Administrative Division

2.2.        The Action Officer of the Day of the Bureau

  1. The Bilis Aksyon Team should give speedy action and/or spontaneous action to the satisfaction of the client/complainant;

 

  1. The Bilis Aksyon Team should take responsibility of resolving at the earliest time the complaint.

 

  1. The phrase “Earliest Time” is mean the complaint must be acted on the day it was referred to the Bilis Aksyon Team;

 

  1. Should the Bilis Aksyon Team cannot act on the complaint because of its complexity, the matter should be referred to the Executive Director for his appropriate action;

 

  1. Should the Bilis Aksyon Team entertain complaints within the services offered by the bureau through letters/ E-mails (This email address is being protected from spambots. You need JavaScript enabled to view it. )

 

  1. The Bilis Aksyon Team should submit report to the Office of the Executive Director of the action taken to the complaint.

 

9.    Should the there be any failure on the part of BCH to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered commensurate on the impact of the failure to comply with the conditions of the charter.

 

 

 

 

 

 

 

 

 

 

 

 

Automatic Extension of Licenses, Permits and Authorities

 

 

“If the government office or agency fails to act on an application and/or request for renewal of a license, permit or authority subject to renewal within the prescribed period, said permit, license or authority shall automatically be extended until a decision or resolution is rendered on the application for renewal. In this instance, the applicant shall be informed prior to the expiration of the original period that more time is required to evaluate the application or request. No automatic extension or extension shall apply to an expired permit, license, or authority covers activities which pose danger to public health, public safety, public morals, or public policy including but not limited to, national resource extraction activities.”

(Rule VI, Section 6 of the Implementing Rules and Regulations of the Republic Act No. 9485, “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefor”)